How European Banks improved their app digital proposition in 2022
For the past two years, thanks to its real-time monitoring system based on an intelligent algorithm, D-rating has been tracking the enhancements of European banks digital platforms. In this article, an overview of the upgrades banks have focused on throughout 2022 is provided. More than 300 European mobile applications monitored by D-Rating, with nearly 2500 […]
What does Deep Learning classification of mobile app reviews show about true user satisfaction?
Mobile application satisfaction scores are a topic of endless discussion year after year with our retail banking clients when they are given the results of D-Rating’s digital performance rating campaign. There is a lot of discussion about some of the bias in the satisfaction ratings of mobile banking applications: The fact that users are led […]
Digital performance evaluation : how we changed our indicators in 2022
Each year, D-Rating evolves its model for rating the digital performance of retail banks. This work is done in conjunction with stakeholders in the banking industry (in particular D-Rating’s clients and prospects). You can click here https://www.d-rating.com/form-digital-performer/ to learn more about digital performance rating methodology by D-Rating. The objective is to take into account the […]
2022 D-Rating campaign : more indicators regarding ESG, Crypto and Super-Apps
In 2021, during its 5th campaign, D-Rating noted 98 European banks, with four of them sharing the best grade (A-) : KBC Bank & Verzekering in Belgium, BBVA in Spain, Boursorama and Hello bank! In 2022, D-Rating plans to cover new fields of digital performance in its list of 800 indicators, suc h as ESG, […]
Spain: BBVA, Caixa Bank, Imagin Bank, ING Spain, Santander confirmed in D-Rating’s 2022 notation
Over the next few days, D-Rating will begin field-tests for its third digital performance ratingcampaign for Spanish banks. Mystery shoppers commissioned by D-Rating will begin testing the customer journeys offered by the mobile apps and websites of the surveyed institutions, and data collection by D-Rating’s analysts and bots will continue throughout the fall. In the […]
Italy: Illimity, Unicredit, ING, Intesa SanPaolo and Widiba confirmed in D-Rating’s 2022 notation
Over the next few days, D-Rating will begin field-tests for its third digital performance ratingcampaign for Italian banks. Mystery shoppers commissioned by D-Rating will begin testing the customer journeys offered by the mobile apps and websites of the surveyed institutions, anddata collection by D-Rating’s analysts and bots will continue throughout the fall. In the end, […]
Launch of the 2018 Digital Performance Rating Program for French Retail Banking
D-Rating officially launches its 2018 rating program for the French Retail Banking industry. The aim of the program is to provide to all market participants (financial analysts, investors, companies) an independent rating of digital performance. Two rating modes are produced by D-Rating: An outside-in rating, exclusively based on external data collected outside rated companies. It […]
The rating agencies D-RATING and CYRATING partner
The rating agencies D-RATING and CYRATING partner to evaluate and improve the digital performance and cybersecurity of their clients This partnership is aligned with D-Rating strategy: Improve the rating methodology exhaustivity by covering all domains impacted by the digital revolution Populate the ratings with data provided by the bests in each domain Thanks to this […]
