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D-RATING'S METHODOLOGICAL AND TECHNOLOGICAL APPROACH

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Mobile banking : customize your competitive intelligences on D-Rating’s Platform !

In parallel to the results of its yearly notation campaign’s publication, D-rating is glad to announce a significant improvement of its Business Intelligence platform. It

How European Banks improved their app digital proposition in 2022

For the past two years, thanks to its real-time monitoring system based on an intelligent algorithm, D-rating has been tracking the enhancements of European banks

What does Deep Learning classification of mobile app reviews show about true user satisfaction?

Mobile application satisfaction scores are a topic of endless discussion year after year with our retail banking clients when they are given the results of

D-RATING NOTATION

D-RATING
NOTATION

Consumer experience

Ability to provide a service that is at least as satisfactory throughout digital channels as through traditional ones.

Digital proposition

Ability of digital to support the entire customer relationship, on a daily basis and for more specific needs

Offers & journeys

Digital product offering and journey's speed, transparency & ergonomics

Customer support

Instant & expert support availability and reliability (chat / chatbot, mail, FAQ...)

Features

Ability to provide added value for the customer through digital services

Usage status

Measurement of the digitalization of the relationship with the customers, and of the integration of the digital to increase customer base

Digital relationship (clients)

Measurement of success in developing a real customer relationship and loyalty through the brand's digital assets

Digital footprint (prospects)

Measurement of success in developing the contact base and the brand attraction in the different digital environments

Consumer experience

Ability to provide a service that is at least as satisfactory throughout digital channels as through traditional ones.

Digital proposition

Ability of digital to support the entire customer relationship, on a daily basis and for more specific needs

Offers & journeys

Digital product offering and journey's speed, transparency & ergonomics

Customer support

Instant & expert support availability and reliability (chat / chatbot, mail, FAQ...)

Features

Ability to provide added value for the customer through digital services

Usage status

Measurement of the digitalization of the relationship with the customers, and of the integration of the digital to increase customer base

Digital relationship (clients)

Measurement of success in developing a real customer relationship and loyalty through the brand's digital assets

Digital footprint (prospects)

Measurement of success in developing the contact base and the brand attraction in the different digital environments

Tranformation dynamics

Ability to innovate, anticipate, and prevent the risks of disruptions

Agility in innovation management

Speed and quality of execution in the integration of innovative features

Operationel integration

Ability to succeed at physical integration, technology management, talents attraction

Tranformation dynamics

Ability to innovate, anticipate, and prevent the risks of disruptions

Agility in innovation management

Speed and quality of execution in the integration of innovative features

Operationel integration

Ability to succeed at physical integration, technology management, talents attraction

MAP

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No. 1 Digital Performance Rating Agency in Europe

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D-RATING

NAVIGATION

No. 1 Digital Performance Rating Agency in Europe

Research
Tools
Results
News
About us

CONTACT

WITH THE SUPPORT OF

TOOLS D-RATING'S METHODOLOGICAL AND TECHNOLOGICAL APPROACH

Learn more about our tools

Mobile banking : customize your competitive intelligences on D-Rating’s Platform !

How European Banks improved their app digital proposition in 2022

What does Deep Learning classification of mobile app reviews show about true user satisfaction?

Consumer experience

Ability to provide a service that is at least as satisfactory throughout digital channels as through traditional ones.

Digital proposition

Ability of digital to support the entire customer relationship, on a daily basis and for more specific needs

Offers & journeys

Digital product offering and journey's speed, transparency & ergonomics

Customer support

Instant & expert support availability and reliability (chat / chatbot, mail, FAQ...)

Features

Ability to provide added value for the customer through digital services

Usage status

Measurement of the digitalization of the relationship with the customers, and of the integration of the digital to increase customer base

Digital relationship (clients)

Measurement of success in developing a real customer relationship and loyalty through the brand's digital assets

Digital footprint (prospects)

Measurement of success in developing the contact base and the brand attraction in the different digital environments

Consumer experience

Ability to provide a service that is at least as satisfactory throughout digital channels as through traditional ones.

Digital proposition

Ability of digital to support the entire customer relationship, on a daily basis and for more specific needs

Offers & journeys

Digital product offering and journey's speed, transparency & ergonomics

Customer support

Instant & expert support availability and reliability (chat / chatbot, mail, FAQ...)

Features

Ability to provide added value for the customer through digital services

Usage status

Measurement of the digitalization of the relationship with the customers, and of the integration of the digital to increase customer base

Digital relationship (clients)

Measurement of success in developing a real customer relationship and loyalty through the brand's digital assets

Digital footprint (prospects)

Measurement of success in developing the contact base and the brand attraction in the different digital environments

Tranformation dynamics

Ability to innovate, anticipate, and prevent the risks of disruptions

Agility in innovation management

Speed and quality of execution in the integration of innovative features

Operationel integration

Ability to succeed at physical integration, technology management, talents attraction

Tranformation dynamics

Ability to innovate, anticipate, and prevent the risks of disruptions

Agility in innovation management

Speed and quality of execution in the integration of innovative features

Operationel integration

Ability to succeed at physical integration, technology management, talents attraction

Try market alerts during 60 days

TOOLS
D-RATING'S METHODOLOGICAL AND TECHNOLOGICAL APPROACH