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Event : Communication of the 2017 digital ratings of Retail Banks in France


2017 Digital Ratings of Retail Banks in France will be communicated on the 25th of January.


About the ratings

The digital ratings are a result of studies deployed in 2017 and are based on our unique methodology. 50 000 data points were measured to populate 800 indicators of 4 modules (Digital Footprint, Customer Experience, Processes&Tools and Leadership&Culture). All data points are measured externally. They do not integrate any private information from the banks. Measures were made following a strict methodology identically deployed for each bank.


15 banking networks have been rated: Arkéa, Banque Populaire, BNP Paribas, Boursorama Banque, CIC, Crédit Agricole, Crédit du Nord, Crédit Mutuel, Fortuneo Banque, Hello Bank!, HSBC France, ING Direct, La Banque Postale, N26 France, Société Générale.


A superior rating in comparison with peers can contribute to:

- a higher revenue stream

- a longer-term sustainability of revenue against digital threats

- a high performance in the execution of business operations and internal functions



For English speakers, one-to-one calls can be scheduled on demand on the 25th of January or later (contact rbf2017@d-rating.com).


For French speakers an event in Paris is organised to communicate and comment on these ratings. See event details below. 


Event details


WHEN: Thrusday, January 25th at 08:30

WHERE: Hôtel de Sers, 41 avenue Pierre 1er de Serbie, 75008 Paris

RSVP: juliette.giraud@d-rating.com, no later than 18.00 on January 22nd


Agenda :

08:30-09:00 Arrivals & Breakfast

09:00-09:40 Presentation of the 2017 Digital Ratings of Retail Banks in France

09:40-10:00 Q&A


This event is reserved for the representatives of the rated banks, journalists, investors and financial analysts.


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