What is the performance of phygital models implemented by retail banks in Spain ?
February 18, 2020
Belgium 2019 - Global Rating
February 13, 2020
Performance digitale des banques de détail : néo-banques et enseignes historiques à front renversé
February 3, 2020
Digital Customer experience of retail banks in Belgium
January 16, 2020
Digital Customer Experience of Retail banks in Spain
Part 2: Digital Proposition
December 9, 2019
L’optimisation de l’expérience omnicanal, prochain défi pour la banque de détail française
December 4, 2019
The digital customer experience of retail banks in France (part 2: Usage Status)
October 23, 2019
Digital Proposition of Belgian Retail Banks - 2019
September 5, 2019
Digital Proposition of Retail Banks in France (Part 1 of Digital Customer Experience)
July 19, 2019
Proposition Digitale des banques de détail en France (Expérience client - Volet 1)
The retail banking market in Belgium is, behind Switzerland, one of the most profitables in Europe. It is also one of the most advanced European markets in terms of digital banking usage.
In this category, Belgium is one of Europe's most app-oriented markets..
This may seem as the perfect market for the development of neobanks. However, their expected disruptive effect has not been observed yet in Belgium, compared to other markets like France.
Ratings of Retail Banking Market in Belgium 2019:
Focusing on the 11 main players in the Belgian retail banking market, we see in 2019 an increasingly clear separation between two groups of players:
Between BB+ and BBB+, the market leaders in digital performance, some of which rival the best standards of neobanks,
Between B+ and BB-, the other players, which lag significantly behind in all dimensions of digital performance.
Full Rating presentation
Dynamique de transformation
banque de détail
Offers & Journeys
Presence & Satisfaction