Nordea labelled as “Best performer” in Sweden by D-Rating for its strong digital performance
In 2022, D-Rating is launching its Digital Labels which distinguish the best performing retail banks in terms of digital offerings and their implementation. These labels aim to highlight retail banks that innovate on offers and tools and invest in customer focused features. Created in 2022 to enable its winners to communicate more widely on their […]
KBC labelled ‘Best digital performer’ in Europe by D-Rating thanks to its strong digital performance
In 2022, D-Rating is launching its ‘Digital Labels’, which recognise the retail banks performing best in terms of digital offers and their implementation. These labels aim to highlight retail banks that provide innovative offers and tools and invest in the customer experience. They acknowledge the efforts made to develop and maintain a high standard of […]
Digital performance : BBVA, Boursorama, KBC and Hello bank! share the best European rating
Paris, 24 February: today D-Rating presented the results of its 5th digital performance rating campaign, based on data collected between October and December 2021. Among the 98 European banks studied by the rating agency, four are at the top of the hierarchy, with an A- rating: BBVA (SP), Boursorama (FR), KBC (BE) and Hello bank! […]
Digital and Value Creation: Where Do European Banks Stand ?
As traditional banks have been increasingly focusing on digital to help curb customer drain to neobanks, digital performance must also be assessed in terms of value creation. This includes better retention by improving the experience through on digital channels, as well as expanding banking and insurance products available through said channels to help grow NBI. […]
Official presentation – Digital Scores of Belgium Retail Banks in 2018
Thursday 28 February 2019, from 8:30am to 10:30am Location: B19 – Avenue Van bever, 17-19 – 1180 Brussels Booking / Contact : Juliette Giraud, (+33) 1 74 71 43 86, juliette.giraud@d-rating.com The Belgian retail banking sector, already characterized by a high number of competitors compared to the size of the market, is also targeted by […]
A snapshot of the 2018 Retail Banks digital customer experience and offerings – France edition
Part 1 : Offers & Journeys Study and ranking of 20 French retail banks, based on 403 indicators measuring the digitization of offerings, the efficiency of contact channels and the performance of customers journeys. In 2018, the competition level between French retail banks is incredibly high. In addition, the global economic context is not favorable, […]
What is the performance of phygital models implemented by retail banks in Spain ?
How branches contribute to digital performance By completing their digital transformation journey, retail banks have to define how physical and digital channels will both collaborate and contribute to key objectives : accelerating digital adoption, delivering superior customer experience, boosting revenue generation and optimizing operation costs. As of today, the situation on the market place is […]
Belgium 2019 – Global Rating
The retail banking market in Belgium is, behind Switzerland, one of the most profitables inEurope. It is also one of the most advanced European markets in terms of digital banking usage. In this category, Belgium is one of Europe’s most app-oriented markets.. This may seem as the perfect market for the development of neobanks. However, […]
Digital Customer experience of retail banks in Belgium Usage Status
This report presents the assessment and ranking of 13 retail banks in the Belgian market, basedon 150+ indicators that measure the level of usage of their digital channels (web, mobile apps & social networks) in the context of their relationship with prospects & clients. FOREWORD Digital Proposition – delivered in July2019 – measures the digitization […]
Digital Customer Experience of Retail banks in Spain Part 2: Digital Proposition
Study and ranking of 16 retail banks in Spain, based on 420+ indicators measuring the performance of daily banking customer journeys, the efficiency of digital communication channels, the richness of digital features and the level of digitization of banking offerings. FOREWORD Spain is one of the most advanced countries in Europe in terms of digital-only […]
