Digital and Value Creation: Where Do European Banks Stand ?


As traditional banks have been increasingly focusing on digital to help curb customer drain to neobanks, digital performance must also be assessed in terms of value creation. This includes better retention by improving the experience through on digital channels, as well as expanding banking and insurance products available through said channels to help grow NBI. […]

Official presentation – Digital Scores of Belgium Retail Banks in 2018


Thursday 28 February 2019, from 8:30am to 10:30am Location: B19 – Avenue Van bever, 17-19 – 1180 Brussels Booking / Contact : Juliette Giraud, (+33) 1 74 71 43 86, The Belgian retail banking sector, already characterized by a high number of competitors compared to the size of the market, is also targeted by […]

What is the performance of phygital models implemented by retail banks in Spain ?


How branches contribute to digital performance By completing their digital transformation journey, retail banks have to define how physical and digital channels will both collaborate and contribute to key objectives : accelerating digital adoption, delivering superior customer experience, boosting revenue generation and optimizing operation costs. As of today, the situation on the market place is […]

Belgium 2019 – Global Rating


The retail banking market in Belgium is, behind Switzerland, one of the most profitables inEurope. It is also one of the most advanced European markets in terms of digital banking usage. In this category, Belgium is one of Europe’s most app-oriented markets.. This may seem as the perfect market for the development of neobanks. However, […]

Digital Customer experience of retail banks in Belgium Usage Status


This report presents the assessment and ranking of 13 retail banks in the Belgian market, basedon 150+ indicators that measure the level of usage of their digital channels (web, mobile apps & social networks) in the context of their relationship with prospects & clients. FOREWORD Digital Proposition – delivered in July2019 – measures the digitization […]

Digital Customer Experience of Retail banks in Spain Part 2: Digital Proposition


Study and ranking of 16 retail banks in Spain, based on 420+ indicators measuring the performance of daily banking customer journeys, the efficiency of digital communication channels, the richness of digital features and the level of digitization of banking offerings. FOREWORD Spain is one of the most advanced countries in Europe in terms of digital-only […]