Digital banking : the shift to profitability
The results of the 6th D-Rating campaign on retail banks’ digital performance, published on February 21, confirm that the battlefront in the digital war has shifted from more and more digital customers to more and more value generated with them. In the second half of the 2010s, the arrival on the market of second-generation digital […]
Global score 2022 : Boursorama and Nordea, first to reach A rating
The results of the 6th D-Rating campaign on retail banks’ digital performance, published on February 21, confirm that the battlefront in the digital war has shifted from more and more digital customers to more and more value generated with them. (also read : Digital banking : the shift to profitability). Nordea ranks first, from the Offerings […]
Nordics Digital Banking: Nordea 1st in Nordic countries, OP and DNB in the top
D-Rating has completed its annual digital campaign, particularly regarding one of its three modules, Digital Proposition. This study looks up the level of digitization of journeys, customer support and features offered to the customers of the banks tested on both channels, web and app. The data collection is done completely outside-in using real life customers […]
Spanish Digital Banking : BBVA’s dominant ranking followed by ING Spain
In the context of its yearly production campaign, D-Rating has completed its 2022 Digital Performance Rating related to the Digital Propositions module. This study examines all items, digital initiatives, and services offered to customers on web and app digital channels. The data for this study takes into account 300+ indicators collected using testers (i.e. mystery […]
Performance Digitale des banques françaises : le Groupe BNP Paribas toujours en tête sur la relation client et des résultats qui se resserrent au global
Dans le cadre de sa 6e campagne d’évaluation de la performance numérique des banques de détail en Europe, D-Rating présente les résultats du module de Proposition Digitale des banques françaises, pour 2022. Cette étude, qui porte sur plus de 300 indicateurs, passe en revue l’évolution des parcours proposés aux clients, l’ensemble des produits et services […]
Italy Digital Banking: Intesa San Paolo, Widiba and Illimity a tight race to the top
With 7% more Italian using mobile banking apps during Q422, compared to Q421, the competition between Italian banks appears more like a war of positions, focused on winning new clients, than in northern European countries such as Belgium or Germany. The gaps between groups appear to be significantly greater, with, for example, increases of over […]
Germany Digital Banking : Consorsbank leading the way, Comdirect and Commerzbank steadily rising
The Digital Proposition module’s rating campaign for 2022 has been finished by D-Rating in accordance with its annual Digital Performance campaign results planning. This specific research examines every product, digital effort, and service made available to customers through the web and mobile apps. Data for this study was gathered in collaboration with « mystery shoppers, » who […]
Belgium Digital Banking : Belfius threatens the leadership of KBC
Following its yearly tradition, D-Rating has completed its rating campaign of digital performance for 2022 regarding the Digital Proposition module. This particular study looks up every item, digital initiative and services offered to the clients on the digital channels’ web and app. The data for this study regards more than 300 indicators, collected collaboratively with […]
D-Rating’s remarks in preparation of Nordea and Swedbank’s market disclosure
In preparation for the publication of Nordea’s and Swedbank’s financial results for the first half of 2022, D-Rating’s released its remarks on their respective digital performances, and the evolutions observed by the agency during this period. The notes on which this synthesis is based are available on request from Philippe Bailly (philippe.bailly@d-rating.com) or Sylvain Deniau […]
Retail banking : well-balanced profiles for BBVA, Boursorama, Hello Bank! and KBC
In a few days, will start the successive presentations of H1-22 results of banking groups with, in addition to the review of their financial statements, the examination of their capacity to continue attracting new customers, to keep those who are already clients and to increase the net banking income generated by some and by others, […]
