Optimizing digital customer relations, the new focus of European banks


Field observations confirm the following global usage statistics: saturation of the banking rate – especially in the north of the continent – and/or difficulty in making the new recruitments profitable, the majority of European banks seem to have changed their priorities shifting from new customers’ acquisition to retention and profitability of the existing portfolio. The […]

Time spent by Europeans on banking apps has increased by 16.5% in one year


In one year (September 21 to September 22), the number of users of mobile banking applications grew by 8.6% in Western Europe[1]. The average number of sessions per user per month increased by 4.6%, and the average duration of each session raised by 2.5%. While, the time spent on the apps of the 107 European […]

The new standard of mobile banking user experience


Mobile phone is becoming the first interaction channel with banks in France. With the lack of differentiation between offers of competing banks, price differentiation is no longer a viable strategy for the traditional banks. They have to offer a high quality digital customer experience. In two years, mobile banking adoption rate hasmore than doubled[1] to […]

Mobile banking innovation’s digest


H2 2021 D-Rating’s Digest The D-Rating’s Market Alerts service has been launched in July 2021. It’s based on the daily observation of the significant updates, from the product evolution features, design, security improvement…, the consumers’ adoption (number and duration of sessions…) and the users’ satisfaction (ratings, reviews…) point of view. It currently covers more than […]

eCAP PARTNER / D-Rating Barometer


Fintechs raised as much money during the first three quarters of 2021 than in 2018, 2019 and 2020 combined During the first three quarters of 2021, eCAP PARTNER has identified 64 fundraising operations totaling 1.2 bn€ (an average of more than 19 M€ per round). For the entire years 2018, 2019 and 2020, these figures […]

Performance of European retail banks : publication of D-Rating 2020 and 2021 perspective


On 16 March 2021, digital performance rating agency D-Rating presented the results of its 2020 rating campaign at an online conference attended by more than 270 professionals. Adding to the Euro-58 panel[1] some French, Belgian and Spanish brands whose ratings are linked to D-Rating’s history, 70 banks from 15 European countries were fully rated in […]

What does it take to become a retail banking digital performer ?


In this time of COVID-19 crisis and confinement, everyone can realize that digital performance isa key asset of one company to be more resilient. Coming back to 2019 digital performance ratings of retail banks in Belgium, France, Spain – thetop 4 performers in each of the 3 countries (cf. Figure 1) were all positioned in […]