Organisations need to embrace the digital revolution along 3 dimensions observable from outside :
Digital CX : Presence & Satisfaction evaluates the Usage Status of Digital Channels with clients & prospects : origination, traffic, generated satisfaction, …
Digital CX : Offers & Journeys evaluates the Digital Proposition of the banks in terms of offers & features available on digital channels, communication channels and journeys
Transformation Dynamics evaluates observable assets of the company reflecting its digital transformation capability and the current status of this transformation
A rating program includes the assement of competitors on this 3 dimensions. In 2018, rating programs were deployed in France and Belgium on retail banks and insurance.
On-demand campaigns can be provided on any countries for any of the 3 dimensions available in rating programs: presence & satisfaction, offers & journeys, transformation dynamics.
D-Rating can also operate digital maturity assessment for audit or due dilligence by analyzing 2 areas :
Leadership & culture measures how a company has integrated the digitalization challenges into the vision, organization and culture
Process & Tools measures the company’s ability to optimize the execution of its business functions by leveraging digital solutions & capabilities