Event : Communication of the 2017 digital ratings of Retail Banks in France

Updated: Apr 27


2017 Digital Ratings of Retail Banks in France will be communicated on the 25th of January.

About the ratings

The digital ratings are a result of studies deployed in 2017 and are based on our unique methodology. 50 000 data points were measured to populate 800 indicators of 4 modules (Digital Footprint, Customer Experience, Processes&Tools and Leadership&Culture). All data points are measured externally. They do not integrate any private information from the banks. Measures were made following a strict methodology identically deployed for each bank.

15 banking networks have been rated: Arkéa, Banque Populaire, BNP Paribas, Boursorama Banque, CIC, Crédit Agricole, Crédit du Nord, Crédit Mutuel, Fortuneo Banque, Hello Bank!, HSBC France, ING Direct, La Banque Postale, N26 France, Société Générale.

A superior rating in comparison with peers can contribute to:

- a higher revenue stream

- a longer-term sustainability of revenue against digital threats

- a high performance in the execution of business operations and internal functions

For English speakers, one-to-one calls can be scheduled on demand on the 25th of January or later (contact rbf2017@d-rating.com).

For French speakers an event in Paris is organised to communicate and comment on these ratings. See event details below.

Event details

WHEN: Thrusday, January 25th at 08:30

WHERE: Hôtel de Sers, 41 avenue Pierre 1er de Serbie, 75008 Paris

RSVP: juliette.giraud@d-rating.com, no later than 18.00 on January 22nd

Agenda :

08:30-09:00 Arrivals & Breakfast

09:00-09:40 Presentation of the 2017 Digital Ratings of Retail Banks in France

09:40-10:00 Q&A

This event is reserved for the representatives of the rated banks, journalists, investors and financial analysts.


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