Over the next few days, D-Rating will begin field-tests for its third digital performance rating campaign for Italian banks. Mystery shoppers commissioned by D-Rating will begin testing the customer journeys offered by the mobile apps and websites of the surveyed institutions, and data collection by D-Rating's analysts and bots will continue throughout the fall. In the end, the rating will cover more than 800 criteria. It will be finalized in the early days of 2023.
Given the quality of their performance in 2021, it has already been decided to renew the rating of Illimity Bank, Unicredit, ING Italy, Intesa SanPaolo and Widiba.
The other banks to be reviewed in 2021 are currently under review by D-Rating analysts or in discussion with underwriters: Banca Monte dei Paschi di Siena, Banco BPM, BNL, Credit Agricole Italia, FinecoBank, Webank.
Six main domains for Methodology's adjustments
This is also the final stage of the R&D works D-Rating has been carrying out over the spring., and at the end six main topics for rating's enrichment:
- ESG issues (alerting, educational messages, help to investments’ decisions...),
- Trading / securities account,
- Open Banking,
- Beyond banking / super app issues
- UX/UI aspects (ease of use, navigation, disabled persons accessibility...)