Since 2017, D-Rating has been evaluating the Digital Performance of European Banks (Retail banking and SME banking since 2021) and insurance companies through an evaluation based on a detailed analysis of the digital proposition (journeys, offers, contact channels, digital features) by mystery shoppers on the one hand, and on the other hand by an analysis of the usage and satisfaction of its customers (big data through robot, API, scrapping…)
Our methodology and conditions are summarized in the document you can download here.
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© 2022 D-Rating.
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© 2022 D-Rating.
All rights reserved. Created by Je communique agency | Legal mentions | Privacy Policy