© D-Rating 2020


D-Rating’s Digital Customer Experience module assesses how much companies leverage digitalization to improve their offer, products and services. We applied this module to the French telecom industry, studying 10 brands.


  • According to ARCEP [1] (French agency i...


Telecom industry trends

French telecom market is dominated by 4 key operators, which together hold about 90% of the market share. While struggle of MVNO-s to keep market share continues, will the disruptors like Facebook, Google or WhatsApp pose a long-term threat to th...

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