© D-Rating 2020

18/02/2020

How branches contribute to digital performance

By completing their digital transformation journey, retail banks have to define how physical and digital channels will both collaborate and contribute to key objectives : accelerating digital adoption, delivering superior c...

13/02/2020

The retail banking market in Belgium is, behind Switzerland, one of the most profitables in Europe. It is also one of the most advanced European markets in terms of digital banking usage.

In this category, Belgium is one of Europe's most app-oriented markets..

This may s...

03/02/2020

Dans l’histoire de la banque, 2019 restera comme l’année où les néo-banques ont dépassé les banques en ligne de première génération en nombre de clients français. Mais quand les nouveaux entrants semblaient prioriser la conquête de nouveaux clients, les banques de rése...

16/01/2020

This report presents the assessment and ranking of 13 retail banks in the Belgian market, based on 150+ indicators that measure the level of usage of their digital channels (web, mobile apps & social networks) in the context of their relationship with prospects & clien...

09/12/2019

Study and ranking of 16 retail banks in Spain, based on 420+ indicators measuring the performance of daily banking customer journeys, the efficiency of digital communication channels, the richness of digital features and the level of digitization of banking offerings.

F...

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